• Unless the customer indicates in writing 15 days in advance, the accommodation forms written in this reservation contract are valid.
    In cases where it deems necessary, the agency may partially or completely change or cancel the hotel reservation that it has announced or registered for, up to 14 days before the start date, provided that it also informs the consumer. If the customer does not accept these changes and cancellation, he has the right to cancel the reservation and receive a full refund of the price paid. In this case, the customer is not entitled to compensation. If the payment was made by credit card; credit card commission is deducted from the refund amount to the customer and returned to the credit card.
  • If the customer requests a cancellation of the reservation until 15 days before the start of the reservation date, except for the cases where he or his 1st degree relatives have documented their 10-day illness and death with an official report from a full-fledged state hospital, 35% of the accommodation fee will be charged. It accepts and undertakes to pay the transaction fee to be determined by the agency, not less than the first, and to pay the entire accommodation fee less than 15 days before. In this regard, the parties accept the TURSAB legislation and the International NO-SHOW rules.
  • The customer agrees to pay the 50 TL Processing fee if he/she or his/her 1st degree relatives requests a CHANGE until 15 days before the start of the reservation date for a reason other than documenting their 10-day illness and death with an official report from a full-fledged state hospital. and commits. In this regard, the parties accept the TURSAB legislation and the International NO-SHOW rules.
  • In charter or scheduled flights, the AGENT acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol of 28/09/1955. Before the flight, the flight times and the route may change and all times must be confirmed 24 hours before the departure date. AGENCY cannot be held responsible for time changes and delays that may be made by airline companies. The cancellation policies of the Airlines are valid for the cancellation of the Flight Ticket.
    The customer can transfer the hotel reservation he has made to any person he wants until 15 days before the start of the accommodation date. The transferee is jointly and severally liable with the transferor for the balance and the costs incurred due to the transfer.
  • The agency cannot be held responsible for events such as natural events, social events, international relations, technical failures, strikes and protests that may occur between, at the beginning or before the hotel reservation dates specified in the contract, and in cases arising from events such as incomplete or non-operational service of the hotel.
    The reservation contract is exclusively related to the hotel reservation, and the agency fulfills its contractual obligation by receiving the final reservation request of the customer and following the signature of this contract, by making the final reservation of the customer at the stipulated accommodation facility and obtaining the confirmation of the reservation from the accommodation facility. After the final reservation is made by the agency, the agency is not responsible for the problems that may arise from the accommodation facility or the customer in the realization of the reservation. In the presence of such a problem, the customer accepts and undertakes that he will only apply to the accommodation facility operator and that he will not make any demands from the agency regarding the changes or deficiencies in the accommodation.
  • If the customer complains about any situation during his stay, he agrees not to demand any compensation or refund if he uses the service partially or to the end.
  • If the customer complains about the service he received at the hotel and wants to leave within the date of hotel reservation, he has to notify the hotel and agency in writing. If the agency can recover the payment made by the customer for the reservation from the hotel, it will make the refund payment to the customer.
  • The agency has announced the qualifications and starring of the accommodation facility it promises to make the reservation, and the information about the services envisaged in the accommodation facility, based on the statement and brochures of the accommodation facility, and the agency is responsible for the fact that the accommodation facility is not available in accordance with the qualifications and starring standards included in the announcements and declarations. is not. This liability is the sole responsibility of the accommodation facility, and the customer declares that he has the right to demand and indemnify the accommodation facility exclusively due to this lack of standard or service defects. If the accommodation facility does not meet the prescribed standards or is not in a position to provide service at these standards at the start of the accommodation, the agency has the right to make a reservation and accommodate the customer in another accommodation facility in the same vicinity with the same standards. If the customer does not accept such a change, he declares that he accepts the deduction of 35% of the total price of the reservation.
  • The scope of coverage for deficient or defective performance, damage and loss of consumers who purchase travel insurance service is determined by the policy of the insurance company that provides this service. The agency does not bear any responsibility for the content, scope or application of these guarantees.
  • The customer undertakes to read and sign this contract after receiving all kinds of information about the hotel signed with this hotel reservation and mentioned in the contract, and cannot hold the agency responsible for the complaints that may arise due to the lack of service received at the hotel and the defective goods.
  • Even if the customer has not signed this hotel reservation contract by mail order, virtual pos, money order or eft, for any reason, he has learned the terms of this contract, which will be valid between the parties, through the catalog, website or advertisements, and this hotel reservation contract has been signed in the written conditions above. have committed to receive.
  • If there is a conflict between the copy of the contract left by the consumer and the copy left by the agency, the copy records remaining in the agency will be taken as basis. All kinds of e-mail, fax messages between the parties will be considered as conclusive evidence and company records will be the basis. The parties have accepted that the addresses and telephones they have notified have addresses and telephones for all kinds of communication and notification, and they accept and declare that all kinds of notifications and notifications to be made to the notified addresses and telephones will be made to them, unless a written notification of any change in these addresses and telephones is made to the other party.