ARTICLE 1: PARTIES

On the one hand, the address is Denizli, Harbiye Cd. No:13, 35430 Urla/İzmir / Turkey Ayşe Hanım Konağı Hotel. On the other hand, an Accommodation Sales Agreement has been drawn up under the following conditions regarding reservation and accommodation service between the consumer(s) whose information is given below.

ARTICLE 2: SUBJECT

The subject of this contract is; Ayşe Hanım Konağı Hotel provides the consumer with the Hotel Accommodation Sales service, which it sells electronically from the website https://www.aysehanimkonagi.com./, the qualifications, sales price and conditions of which are stated below, and the provisions of the Law on the Protection of the Consumer No. 6502 and the Regulation on Distance Contracts. It covers the mutual rights and obligations of the parties.

ARTICLE 3: AGREEMENT PRICE AND PAYMENT TERMS

3.1. The consumer shall pay the contract price by credit card through the website of Ayşe Hanım Konağı Hotel or via EFT/wire transfer to the bank accounts specified by Ayşe Hanım Konağı Hotel.

3.2. All services included in the price are detailed on the website of the accommodation and on the Reservation Document, and other services are subject to an extra fee. In particular, the purchased service; The cost of extra food and beverage, personal expenses, transportation, and all out-of-scope goods and services that the consumer will receive apart from the services included in the accommodation are not included.

3.3. At the time of registration, the consumer pays at least 50% of the contract price as a prepayment, and the balance at least 15 days before the start of the service; If the check-in date is 7 days or less, at the time of reservation; In the case of early reservation, promotional and special product accommodation sales, the customer is obliged to pay the entire contract price on the reservation date. If the specified payments cannot be made within the aforementioned periods, the reservation made is canceled and 35% of the service fee is invoiced to the Consumer as compensation for withdrawal. In addition, since the amount received as a prepayment is taken as the security amount, it is not refundable.

3.4. In addition to the contract price, the consumer agrees and undertakes to pay the interest, maturity difference and exchange difference to be calculated and notified by Ayşe Hanım Konağı Hotel.

ARTICLE 4: CANCELLATION, TRANSFER AND CHANGES

4.1. For cancellations and changes in reservations, the Support line (+90 (232) 755 40 40) must be contacted or the valid reason must be sent to [email protected] or notified in writing and/or with a permanent data keeper.

4.2. The following rules apply for cancellations and changes:

a. If the consumer requests a cancellation or change up to 15 days before the date of entry to the facility, the entire fee is refunded. In case of cancellations and changes made 14-7 days before the date of entry to the facility, except for the cases where the consumer or his/her first degree relatives document their illness and death with an official report that prevents their habitual occupation for 10 days, 50% of the total price will be paid 7 days from the date of entry to the facility. In case of cancellations and changes to be made less than a day before, Ayşe Hanım Konağı Hotel accepts and undertakes to pay these costs.

b. If the consumer wishes to cancel or change the discounted product purchased during the early booking period, for any reason, Ayşe Hanım Konağı Hotel accepts and undertakes to pay 50% of the total price up to 7 days before the entrance to the facility, and less than 7 days before the entire stay. .

c. If, for any reason, the consumer wishes to change the date of the discounted early reservation product purchased during the discounted sales period, he/she agrees that the reservation will be changed without discount at the list prices valid on the date of the request.

D. Unless the consumer indicates in writing the change he/she wants regarding the reservation for which he/she has pre-paid, at the latest 7 days before the entrance to the facility, the accommodation forms and conditions written in this contract and the reservation shall be valid.

to. Ayşe Hanım Konağı Hotel reserves the right to cancel all reservations made on behalf of the consumer at the end of 24 hours after the start date of the stay, if the consumer does not notify in writing that he will not be able to go/reach the facility. No refund will be made to the consumer for such cancellations.

f. Ayşe Hanım Konağı Hotel has to fulfill its obligations within the time it has committed from the date on which the consumer’s reservation is received. If Ayşe Hanım Konağı Hotel does not fulfill its obligation, the consumer may terminate the contract. In case of termination of the contract, Ayşe Hanım Konağı Hotel is obliged to repay all collected payments to the consumer with legal interest within fourteen days from the date on which the notice of termination is received, and to return all valuable papers and similar documents, if any, that put the consumer in debt.

g. In cases where the fulfillment of the service performance subject to the reservation becomes impossible, Ayşe Hanım Konağı Hotel is obliged to notify the consumer in writing or with a permanent data store within three days from the date of learning of this situation, and to return all collected payments within fourteen days at the latest from the notification date.

h. If Ayşe Hanım Konağı Hotel terminates the contract unjustly, it is obliged to return all payments made by the consumer until that date to the consumer.

4.3. Requests for changes other than the date in the consumer reservation are taken into consideration, provided that Ayşe Hanım Konağı Hotel notifies the hotel at the latest 7 days before the start date of the service received. Ayşe Hanım Konağı Hotel handles this change request to the extent possible; Ayşe Hanım Konağı Hotel cannot make any objections or Ayşe Hanım Konağı Hotel cannot be held responsible for changes that cannot be realized.

4.4. In case of early departure from the hotel, the consumer accepts and undertakes that he is responsible for paying the entire contract price and Ayşe Hanım Konağı Hotel pays this price.

4.5. Refunds will be made to the credit card or bank account used at the time of booking.

ARTICLE 5: OTHER PROVISIONS

5.1. The information about the accommodation subject to this contract has been examined and evaluated by the Consumer on the website of Ayşe Hanım Konağı Hotel. Accommodation fee and payment method are seen by the consumer before the reservation is completed on the website, and the consumer chooses one of the payment options at his/her own request. The consumer completes the payment by entering their credit card information into the system. The system in which credit card information will be entered is protected by international security software, and it is not possible to see or copy the information in any way. However, viruses etc. to be found on the Consumer’s computer. Ayşe Hanım Konağı Hotel has the right to recourse to the Consumer for any damages that may occur due to such reasons, as it is not obliged to pay any penal clause or compensation for the damages that may be incurred by the Consumer, due to the fact that transactions are made from the system with the passwords and information to be obtained by third parties due to the reasons arising from the negligence of the Consumer. .

5.2. It is the consumer’s duty of care, in good faith, to notify the consumer of the issues he is complaining about in writing during the performance of the service. The consumer’s use of the service until the end without notifying the authorities of Ayşe Hanım Konağı Hotel, despite the complaint, eliminates the right to compensation such as replacement service and refund for the complaint issues.

5.3. Even if the consumer has not signed this hotel reservation contract by mail order, virtual pos, money order or EFT for any reason, he has learned the terms of this contract, which will be valid between the parties, through the catalog, website or announcements, and this hotel reservation contract is written in this contract. committed to receiving conditions.

5.4. The consumer undertakes to read and sign this contract after obtaining all kinds of information about the hotel signed with this hotel reservation and mentioned in the contract from the web addresses of Ayşe Hanım Konağı Hotel and making all necessary examinations.

5.5. If the hotel is not checked in without cancellation, the accommodation fee is not refunded. If force majeure is documented in cases such as death, illness, accident, the costs of the periods not spent are refunded. In case of late check-in or early check-out for any reason other than these reasons, the remaining fees will not be refunded.

5.6. Identity and age checks are made at the entrance to the facility. If there is a difference due to false or incomplete declarations, it is charged at the time of check-in to the hotel.

5.7. Accommodation dates, names of people to stay, type of facility-room, accommodation system; It is clearly included in the introduction page published on the Ayşe Hanım Konağı Hotel website and in the reservation records made by the consumer, which is an annex and an integral part of this contract.

5.8. The consumer will stay between the dates specified in the reservation. Apart from these dates, if the facility is available and for accommodation, Ayşe Hanım Konağı Hotel may extend the date after making the request and payment for the extension.

5.9. Ayşe Hanım Konağı Hotel is not responsible for any loss and/or damage to the consumer’s accommodation facility and theft of valuables.

5.10. Consumer(s), regardless of arrival time at the hotel, may be able to settle into the rooms at the earliest at 15:00, on the day of departure, the rooms must be vacated by 12:00 at the latest, regardless of the departure time from the facility, and that they will receive extra food and beverage and drink at the facility. They accept, declare and undertake in advance that the fees for non-system services belong to them.

5.11. Consumer(s) who do not sign the contract, but participate in the service subject to the contract, are deemed to have accepted and committed to the terms of the contract when the persons they have assigned to register on their behalf read and sign this contract. Ayşe Hanım Konağı Hotel reserves the right of recourse to other consumers for the collection of the excess amount or service fee paid to the signatories of the contract.

5.12. The consumer accepts and declares that he has received the contractual product/service’s qualifications, sales price, payment method, performance and all other preliminary information, has read it, has knowledge and gives the necessary confirmation in electronic environment. Ayşe Hanım Konağı Hotel is responsible to the consumer due to the faulty service that is the subject of the contract.

5.13. Invoices are sent by the consumer to the address specified in the billing address section at the time of booking. If the billing address section is left blank, an invoice is sent to the contact information address. Invoice; Ayşe Hanım Konağı Hotel is not responsible for any undeliverable deliveries caused by the wrong address being specified or the delivery person not being specified or not being able to be found at the specified address.

5.14. Child discounts apply when staying in the same room as the parent. In the reservations of families with children, the age of the child declared by the Consumer is taken into account. However, if a difference is detected between the age of the child in the child ID requested by the facility officer and the age declared during the registration at the hotel, the necessary change is made by paying the price difference by the Consumer to Ayşe Hanım Konağı Hotel.

5.15. Adverse weather conditions, road obstruction, terrorism, strike-lockout, possibility of war, flood, fire, unpredictable technical issues etc. circumstances are considered force majeure. Ayşe Hanım Konağı Hotel may cancel the accommodation or replace it with another accommodation facility in the same region or in another region of the same category and quality, due to such reasons and situations that prevent the start of the accommodation or its continuation. In such cases, the consumer has no right to compensation.

5.16. Ayşe Hanım Konağı Hotel reserves the right to change the artist, in cases where the accommodation is sold with an artist, such as holidays, New Year’s Eve and similar events, which occur outside the will of the hotel (the artist’s illness).

5.17. Hotel Reservation/Registration document is an annex and an integral part of this contract and is binding for the parties.

ARTICLE 6: AUTHORIZED COURT

In the resolution of disputes arising from the implementation of this accommodation contract; First of all, the provisions of this contract, the Law No. 6502 on the Protection of the Consumer and the provisions of the relevant Regulation will be applied, and the parties may apply to the Consumer Courts and/or the Arbitration Committee for Consumer Problems within the legal limits. Competent court for the resolution of disputes; Muğla (Bodrum) courts and enforcement offices.

The consumer accepts and declares that he has received a copy of the information on the qualifications of the contracted service, sales price, payment method, performance information on all issues written on the promotion page on the website and in the registration (reservation) document, reads it, has knowledge and gives the necessary confirmation in the electronic environment. it does.